Effective Date: 31st March 2025
1. Introduction
Tokenhouse Financial Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect personal information including, but not limited to:
– Personal Details: Name, address, email, and phone number.
– Financial Information: Bank account details and financial history.
– Identification Details: Date of birth and tax file number.
– Employment Information: Occupation and employment history.
3. How We Collect Personal Information
We collect personal information through:
– Direct interactions: When you engage our services, complete forms, or communicate with us.
– Third parties: From your financial adviser, stockbroker, or other entities as authorised by you.
4. Purpose of Collecting Personal Information
Your personal information is collected to:
– Provide financial consulting services.
– Comply with legal and regulatory obligations.
– Communicate with you about our services.
– Process payments and manage accounts.
5. Disclosure of Personal Information
We may disclose your personal information to:
– Regulatory bodies as required by law.
– Third-party service providers assisting in our operations.
– Other entities with your consent or as permitted by law.
6. Data Security
We implement measures to protect your personal information from unauthorised access, misuse, or loss. This includes technological controls such as firewalls, encryption, and secure servers.
7. Access and Correction
You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below.
8. Complaints
If you have a complaint about our handling of your personal information, please contact our Privacy Officer. We will address your concerns in accordance with our complaints handling process.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be available on our website.
10. Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please contact:
Tokenhouse Financial Pty Ltd
L5, 7 Macquarie Place, Sydney, NSW 2000
0400 349 711
info@tokenhouse.com.au